Retail Manager: PZ Cussons Nigeria Plc

PZ Cussons Nigeria Plc, the largest subsidiary of PZ Cussons, has enjoyed tremendous business success in Nigeria for over a century. PZ Cussons Nigeria is recruiting Retail ManagerJob Title: Retail Manager

• Meet sales target for the store.
• Ensure the compliance of standards for quality, customer service, health and safety and resolve all legal and security issues where necessary.
• Manage stock levels and make key decisions about stock control.
• Analyse sales figures/data, interpret trends to facilitate planning and forecast future sales volume to maximise profits.
• Manage stock levels and make key decisions about stock control.
• Ensure the compliance of standards for quality, customer service, health and safety and resolve all legal and security issues where necessary.
• Tour the sales floor regularly, speak with colleagues and respond to customers’ complaints or comments thereby resolving all urgent issues.
• Promote the organization locally by liaising with local businesses, newspapers and the community in general.
• Organize special promotions, displays and events.
• Monitor local competitors, market trends in the retail industry and create awareness of forth coming customer initiatives.
• Initiate changes to improve the business e.g. revising opening hours to ensure the store can compete effectively with the local market.
• Ensure adherence to the Retail Operations procedure manual.
• Update colleagues on business performance, new initiatives and other pertinent issues.
• Manage and motivate team to increase sales and ensure efficiency.
• Drive the effective co-ordination of staff including interview of potential hires training and development, conduct appraisals and performance reviews.

• A B.Sc. degree in any Engineering discipline would be preferred.
• Excellent customer service, selling and Interpersonal skills.
• 3 -5 years sales management experience with electronics or home appliances in a fast paced environment.
• The ability for self-motivation and multi-tasking.
• Strong leadership skills and ability to act independently.
• Good retail management skills.
• A high level of enthusiasm, drive and resilience.
• Effective team management skills.
• Proficiency in the use of Microsoft Word, Excel, PowerPoint and internet explorer.