Alan & Grant Available Job Opportunity – Apply Now!

Posted on :

31 Mar, 2023

Category :

Customer Service Jobs in Nigeria

Alan & Grant – Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.





Job Title: Customer Relationship Manager
Location: Egbeda, Lagos
Job type: Full time
Industry: Real Estate

Job Description:

  •  Resolving customer complaints quickly and efficiently
  •  Keeping customers updated on the latest products in order to increase sales
  •  Coordinating the entire customer support team in line with the organization’s objective
  •  Expanding the customer base by up-selling and cross-selling
  •  Understanding key customer individual needs and addressing these
  •  Conducting business reviews using CRM programs
  •  Knowing your competition and strategizing accordingly
  •  Creating and implementing effective customer service procedures, policies and standards
  •  Implementing an effective customer loyalty program
  •  Assessing service statistics and preparing detailed reports and recommendations to achieving organizational goals
  •  Any other delegated responsibilities


  • Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention to meet their expectations
  • Ability to collect customer data from different sources to analyze and convert data into insights to identify opportunities
  • Ability to build and maintain relationships with external stakeholders and internal cross-functional team members
  • Minimum of 2 years’ experience in Customer Service Lead role
  • Certification in customer service/experience;
  • Experience in sales & marketing

To Apply:
Interested and qualified candidates should:
Click here to apply online

Application Deadline:
Not Specified.

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