Quality Foods Africa Limited Current Job Opportunity – Apply Now!

Posted on :

17 Oct, 2023

Category :

Customer Service Jobs in Nigeria, Vacancies in Nigeria

Quality Foods Africa is building quality fast and nutritious food businesses, with a pan African ambition. Our business model is based on bringing leading international quick service brands to Africa and ensuring their commercial success, a strategy that unites customers, shareholders, franchisors and our staff. We are recruiting to fill the position below:

 

 

 

 

Job Title: Customer Success / Call Centre Executive
Location: Lagos
Job type: Full Time

Job Role

  • The ideal candidate is to be the trusted advisor to customers while partnering with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the customer life cycle.
  • Customer Success Executive is responsible for retention, adoption, and expansion of the brands with an assigned base of customers.
  • In summary the top priority for this role is to ensure high-quality experience for our customers, resulting in their satisfaction and advocacy

Job Responsibilities

  • Manage relationships with customers to maintain overall customer health and growth.
  • Meet and exceed retention goals.
  • Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
  • Be a spokesperson for the brands with the customer – share our digital transformation vision
  • Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
  • Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
  • Participate in on-boarding activities and product demonstrations post purchase.
  • Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
  • Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.
    • Inbound calls
    • Outbound calls
    • Email Resolution
  • Response to life chat ( Whatsapp,Google review).
  • Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.

Requirements

  • Bachelor’s Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
  • Minimum of 2 years Experience as a Call Centre Agent.
  • Customer retention and growth experience.
  • Understand Customer Journey.
  • Customer satisfaction oriented.
  • Exceptional professional communication skills.
  • Strong administration, analytical and organizational skills, with a systematic approach to problems.
  • Strong networking & relationship building skills.
  • Self-driven, able to work independently as well as a good team player.

To Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Application Deadline: Not Specified.


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