Clovo-Works Incorporated New Job Offer

Clovo-Works Incorporated is a Nigerian Based Information Computer Technology Company, headquartered in Lagos, which render’s ICT solutions and services to the General Public using Latest Technical Know-How and Technologies.

We are recruiting to fill the position below:

Job Title: Customer Service Representative/Office Clerk
Location: Lagos

Description

• The individual will be bestowed with 2 position(s) primarily Customer Service Representative and an Office Clerk.

Job Summary

• Responsible for acting as a liaison between customers and Clovo-Works. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
• Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.
• Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Primary Responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Closeout or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.

Secondary Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Other Responsibilities:

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers:
  • Operate office equipment.
• Answer telephones, direct calls, and take messages:
  • Answer telephones to direct calls or provide information.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer:
  • Maintain inventory records.
• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions:
  • Prepare cash for deposit or disbursement.
  • Execute sales or other financial transactions.
  • Collect deposits, payments or fees.
• Complete and mail bills, contracts, policies, invoices, or checks:
  • Send information, materials or documentation.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints:
  • Confer with co-workers to coordinate work activities.
  • Respond to customer problems or complaints.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Sort mail.
  • Distribute incoming mail.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities:
  • Compile data or documentation.
  • File documents or records.
• Process and prepare documents, such as business or government forms and expense reports:
  • Prepare documentation for contracts, transactions, or regulatory compliance.
• Compute, record, and proofread data and other information, such as records or reports:
  • Check data for recording errors.
  • Proofread documents, records, or other files to ensure accuracy.
• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters:
  • Proofread documents, records, or other files to ensure accuracy.
• Monitor and direct the work of lower-level clerks:
  • Supervise clerical or administrative personnel.
• Complete work schedules, manage calendars, and arrange appointments:
  • Schedule appointments.
  • Prepare employee work schedules.
• Review files, records, and other documents to obtain information to respond to requests:
  • Search files, databases or reference materials to obtain needed information.
• Make travel arrangements for office personnel:
  • Make travel, accommodations, or entertainment arrangements for others.
• Deliver messages and run errands:
  • Provide information to coworkers.
• Inventory and order materials, supplies, and services:
  • Monitor inventories of products or materials.
• Train other staff members to perform work activities, such as using computer applications:
  • Train personnel.
• Prepare meeting agendas, attend meetings, and record and transcribe minutes:
  • Transcribe spoken or written information.
  • Record information from meetings or other formal proceedings.
• Troubleshoot problems involving office equipment, such as computer hardware and software:
  • Maintain office equipment in proper operating condition.
• Count, weigh, measure, or organize materials.

Requirements

• High School Diploma, general Education degree or equivalent.
• You Must be Dynamic and have the ability to think fast.
• You Must be able to Work under Pressure and Intensified Situations.
• You Must know how to Use a Computer System.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• You Must be living within the Yaba axis.

Salary
The Official Pay is NGN 12, 000 Per Month.

How To Apply
Interested and qualified candidates should send their CV’s to: [email protected]

Application Deadline: 31st March, 2018.