Clovo-Works Incorporated New Job Offer

Posted on :

26 Mar, 2018

Category :

Customer Service Jobs in Nigeria

Clovo-Works Incorporated is a Nigerian Based Information Computer Technology Company, headquartered in Lagos, which render’s ICT solutions and services to the General Public using Latest Technical Know-How and Technologies.

We are recruiting to fill the position below:

Job Title: Customer Service Representative/Office Clerk
Location
: Lagos

Description

  • The individual will be bestowed with 2 position(s) primarily Customer Service Representative and an Office Clerk.

Job Summary

  • Responsible for acting as a liaison between customers and Clovo-Works. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
  • Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.
  • Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Primary Responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Closeout or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.

Secondary Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Other Responsibilities:

  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers:
    • Operate office equipment.
  • Answer telephones, direct calls, and take messages:
    • Answer telephones to direct calls or provide information.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer:
    • Maintain inventory records.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions:
    • Prepare cash for deposit or disbursement.
    • Execute sales or other financial transactions.
    • Collect deposits, payments or fees.
  • Complete and mail bills, contracts, policies, invoices, or checks:
    • Send information, materials or documentation.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints:
    • Confer with co-workers to coordinate work activities.
    • Respond to customer problems or complaints.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
    • Sort mail.
    • Distribute incoming mail.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities:
    • Compile data or documentation.
    • File documents or records.
  • Process and prepare documents, such as business or government forms and expense reports:
    • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Compute, record, and proofread data and other information, such as records or reports:
    • Check data for recording errors.
    • Proofread documents, records, or other files to ensure accuracy.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters:
    • Proofread documents, records, or other files to ensure accuracy.
  • Monitor and direct the work of lower-level clerks:
    • Supervise clerical or administrative personnel.
  • Complete work schedules, manage calendars, and arrange appointments:
    • Schedule appointments.
    • Prepare employee work schedules.
  • Review files, records, and other documents to obtain information to respond to requests:
    • Search files, databases or reference materials to obtain needed information.
  • Make travel arrangements for office personnel:
    • Make travel, accommodations, or entertainment arrangements for others.
  • Deliver messages and run errands:
    • Provide information to coworkers.
  • Inventory and order materials, supplies, and services:
    • Monitor inventories of products or materials.
  • Train other staff members to perform work activities, such as using computer applications:
    • Train personnel.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes:
    • Transcribe spoken or written information.
    • Record information from meetings or other formal proceedings.
  • Troubleshoot problems involving office equipment, such as computer hardware and software:
    • Maintain office equipment in proper operating condition.
  • Count, weigh, measure, or organize materials.

Requirements

  • High School Diploma, general Education degree or equivalent.
  • You Must be Dynamic and have the ability to think fast.
  • You Must be able to Work under Pressure and Intensified Situations.
  • You Must know how to Use a Computer System.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • You Must be living within the Yaba axis.

Salary
The Official Pay is NGN 12, 000 Per Month.

How To Apply
Interested and qualified candidates should send their CV’s to: [email protected]

Application Deadline: 31st March, 2018.

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