Customer Service Recruitment Opportunities

1. Customer Service Representative

Key Responsibilities:

• Regular Inbound and Outbound calls
• Ability to show empathy and compassion
• Maintain high level of professionalism in customer engagements
• Follow-up on on-boarded clients
• Communicate directly with clients and encourage trusting relationship
• Respond to inquiries made by clients about company services in a timely and friendly manner
• Document and share lead/customer intelligence with internal team.

Requirements:

• Bachelor’s Degree/ HND in any field of Study.
• Must be very good at communicating.
• Must be Bold, Articulate and Well Dressed.
• Must be very Hardworking and willing to Work Independently.
• Must demonstrates an active use of social media as well as an understanding of the social web
• Must have good Knowledge of Microsoft Office specifically Excel, Word, PowerPoint
• Must be Honest.
• Well-organized with a customer-oriented approach
• Outstanding sales skills with proven ability to convert prospects into active clients

Operate from our Head Office in Lagos.

This is a perfect opportunity for those that live around Ikeja, Ojota, Ketu, Maryland, Iyana-Ipaja, Egbeda, Ogba and its environs.

Salary is between ₦35,000 – ₦45,000

Qualified and interested applicants

Click here to apply – https://bit.ly/2Nd1cws

2. Senior Customer Service Officer

We are currently looking for talented individuals with a passion for emerging markets to join our team and embark on our exciting employment journey.

We are recruiting to fill the position below:?

Job Title: Senior Customer Service Officer

Location: Lagos

Job Type: Full Time

Remuneration: ₦45,000 – ₦60,000

Job Description:

• As Senior Customer Service Officer, you will have a unique opportunity to help drive our efforts to improve customer satisfaction across the entire customer journey
• This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention
• Create a persistent focus on the customer in all key actions the company takes.
• Drive the organisation to work together for optimum customer experience delivery.
• Support leaders in their role in the customer experience transformation journey

In particular, you will:

• Establish metrics for defining the relationship with the customer
• Proactively collect and analyze the Voice of the Customer (real-time, surveys, etc.)
• Social media interaction, Google AdWords, Google AdSense, etc.
• Influence inter-departmental agreement on how to deliver greatest value to our customers:
• Define what customers value to determine the differentiating experience to deliver.
• In partnership with leaders, drive accountability through cross-department data and metrics
• Drive tracking and reporting mechanisms to get reliability in key interactions.
• Lead the accountability forums – when to meet and with whom to drive accountability.
• Work with all department leaders to drive customer focus culture change.
• Implement and drive new projects/pilots

Required Skills & Qualifications:

• BSC/HND
• Excellent communication skills with the ability to distil complex issues and detailed analysis into simple, structured frameworks
• Good knowledge of Social media marketing, Google AdWords, Google AdSense and similar PPC, PPV Advert platforms
• Strong empathy for customers, a passion for customer insights and research rooted in placing the customer’s wants and needs first above all

Application Closing Date:
Not Specified.

How to Apply:
Interested and qualified candidates should:

Click here to apply – https://bit.ly/2EbySeE