Eureka Global Recent Available Employment Opportunity

Posted on :

11 Oct, 2019

Category :

Customer Service Jobs in Nigeria

Eureka Global is recruiting suitably qualified candidates to fill the position below:

 

Job Title: Customer Relationship Officer
Location: Abuja
Job Description

  • The customer relationship officer is the first point of contact with customers and will ensure that all customer needs and complaints are addressed in a way that will leave them satisfied.

Responsibilities

  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes based on his knowledge of the company products and services
  • Communicate regularly with customers to ensure they are satisfied
  • Handle communication within and outside the office
  • Keep the company’s website updated
  • Manage the company’s social media pages
  • Answer all calls to the company.
  • Address customer concerns and complaints
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers

Requirements

  • Have excellent verbal and written communication skills
  • Meet and exceed set targets
  • Excellent negotiation skills
  • Problem-solving aptitude
  • Proficient in MS Office and WordPress
  • Ability to work well with a team
  • A minimum of OND in any related field.
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • A customer-oriented attitude

 

To Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail

 

Application Deadline: 25th October, 2019