FADAC Resources Ongoing Recruitment

Fadac Resources – Our client is an high performance driven firm that owns a Restaurant in Ikoyi, Lagos State.

They are in need of experienced candidates in the capacity below:

Job Title: Male Customer Service Officer
Location: Lagos

Responsibilities

• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers’ accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage company’s social Media Accounts
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.
• Manage office supplies stock and place orders
• Prepare regular reports on expenses and office budgets
• Maintain and update company databases
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information

Requirements

• Must be a Male applicant
• Communication skills – verbal and written
• Listening skills
• Social media skills
• Problem analysis and problem-solving
• Attention to details and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance.
• Minimum of OND in Mass Communication or any related field
• 1 – 3 years proven work experience as a Customer service Officer or in similar role
• Close proximity to the Island
• It requires six working days
• Knowledge of administrative /customer service principles and practices
• Knowledge of relevant computer applications
• Interpersonal skills

How to Apply
Interested and qualified candidates should send their Applications and CV’s to: [email protected]

Note: Only candidates that fit the requirements will be contacted.