Graduate Engineer – Onsite Technical Support at Ascentech Services Limited

Posted on :

1 Sep, 2015

Category :

Engineering Jobs in Nigeria, Graduate Jobs in Nigeria

Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

One of our employers in the ISP industry is seeking to fill the position below:

Job Title: Engineer – Onsite Technical Support

Location: Port Harcourt
Reporting to: Direct – Supervisor Technical Support Group; Functional – Territory Sales Manager


  • Manage incidents; respond to requests for technical assistance in person, via phone & email
  • Responsible for supporting post-sales customer activity remotely and onsite
  • Responsible for carrying out detailed site survey & maintain proper documentation
  • Perform installation and implementation and network integration at customers’ site
  • Promptly investigate, resolve & report any incidents, errors, events or deviations
  • Ensure installations, maintenance & troubleshooting is carried out within agreed OLA
  • Responsible for resolving concerns on signal strength, signal to noise radio and similar parameters in accordance with the company’s approved standard
  • Share insight and appropriate action against bandwidth consumption, virus infection and security threats
  • Track and route problems and requests and document resolutions
  • Prepare daily activity reports
  • Inform management of recurring problems

Knowledge and Skills:

  • Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.


  • HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC
  • Candidates should have at least 1 to 3 years of experience in a similar profile

Application Closing Date
Not Specified.

Method of Application
Interested candidates should forward their CV’s in PDF/MS Word formats indicating the position they are applying for as the subject to:

Anybody asking you to pay money to schedule your interview or offer you job may be a scam