Traction Apps Current Job Opportunity – Apply Now!

Posted on :

20 Feb, 2023

Category :

Customer Service Jobs in Nigeria

Traction Apps is a platform that provides you with all the tools to run and grow your business. Aaccept payments, manage sales, send invoices, manage inventory, and a lot more on Traction. We are recruiting to fill the position below:





Job Title: Customer Experience Agent
Location: Lagos
Employment Type: Contract

Role Overview:

  • We are looking for driven passionate problem solvers and self-starters to join our team
  • In this role, you will be responsible for 1st level engagements with customers on WhatsApp, calls and other social media platforms concerning Traction POS and Bank Transfer issues.

What You’ll Do:

  • Adopt standards/procedures for ensuring the optimal customer experience
  • Utilize social media platforms in reaching out to customers to help resolve issues and provide quick responses to inquiries
  • Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
  • Attend to the customer’s queries on our social media platforms and incoming phone calls
  • Cross-sell Traction’s products and services while engaging the customers.

What You’ll Need (Requirements):

  • HND / BSc Degree preferred
  • At least 1 year experience in a relevant role
  • Thorough understanding of the Fintech industry
  • Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
  • Strong communication skills.

Why Traction:

  • Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
  • Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
  • Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
  • The Best Team. Working with a motivated and talented team plus regular team bonding events.

Our Values:

  • Ownership: At Traction, we take the initiative to achieve favourable results
  • Invent & Innovate: We are constantly developing and designing solutions
  • Growth Centered ( self and customers): You keep pursuing growth and learning
  • Team Spirit (collaborative): We are a team that works together to achieve a common goal
  • High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
  • Customer Driven: We see everything we do at Traction on how it will impact our customers
  • Above & Beyond: We don’t just do what’s expected of us; We go the extra mile.

To Apply:
Interested and qualified candidates should send their CV to: with the job title as subject of the email.

Application Deadline:
1st March, 2023.


Note: Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

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