Unilever Nigeria Plc Recruiting

Posted on :

12 Nov, 2012

Category :

Vacancies in Nigeria

Unilever Nigeria Plc – Our brands are trusted everywhere and, by listening to the people who buy them, we’ve grown into one of the world’s most successful consumer goods companies. Unilever Nigeria Plc is recruiting to fill  the below position:

Job Title: Consumer Care Line
Reference No: 00273985
Salary(per annum): 500K – 1M
Location: Oregun Lagos
Job Description
  • Receiving consumer/customer feedback via mail, manual or toll free line (8am – 5pm)
  • Downloading consumer/customer via toll free line (received after office hrs)
  • Classifying feedback into different categories (complaints i.e. Business, Product or packaging, commendation, enquiry etc)
  • Summing up feedback monthly for circluation
  • Serving as first Contacts to consumer/customer to acknowledge receipt (if it’s a complaint) or get further details
  • Visiting complainants as applicable to retrieve samples
  • Participating in complaints resolution
  • Sending details of feedback to responsible function/person as applicable and obtain action and revert to consumers
  • Carry our Key Distributor/ Distribution Channel warehouse audits where necessary and write reports
  • Mininmum OND in any relevant field
Application Closing Date
21st November, 2012
How To Apply
Interested candidates should:
Click here to apply online