United Bank For Africa (UBA) Recruitment [2 Positions]

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the vacant position below:

 

Job Title: Graduate Trainee-CSO
Reference No: GTLAG001
Location: Lagos
Contract Type: Permanent
Job Functions: Banking
Industries: Banking/Finance & Investment

Job Objective

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact with new and existing customers on routine account management activities.
• To engage customers in cross-selling of the bank’s products and services including E-sales

Role and Responsibilities
Customer Relations Management/Sales:

• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
• Engage customers to cross-sell bank products and services
• Increase product sales, and customer loyalty by maintaining good client relationship.
• Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other departments including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter

Customer Service Ambassador:

• Service improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service issues resolution:

• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff

Requirements
Educational Qualification:

• Minimum Educational level – B.Sc. in any related discipline

Experience:

• Prior experience in banking operations is highly desirable
• Relevant banking experience preferably supporting retail customers
• Sales knowledge, skill & experience (added advantage)

Knowledge:

• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition

Key Skills:

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills

Interested and qualified candidates should: Click here to apply

Application Deadline: 25th May, 2018.

 

Job Title: Teller
Reference No: HRTRCQ218
Location: Uyo, Akwa Ibom
Job Functions: Banking
Industries: Banking / Finance & Investment

Specification

• Represent the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
• To accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals
• Maintain the highest level of confidentiality with all information obtained
• Comply with all bank and regulatory body policies, procedures and regulations
• Answer customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line
• Other duties as assigned by the Cash Officer
• Verify and receive loan and utility bills payments.
• Time-stamp(Validate) and signature-verify all customers’ requests and refer those that require call-back/status approval to supervisor for action
• Reconciles cash drawer by proving cash transactions; counting and packaging the money, turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency
• Ensure proper and accurate balancing of cash transactions on a daily basis and ensure there is no pending transaction left on the system before closing for the day.
• Promote the bank’s products and services by cross-selling, ascertaining customers need and directing customers to the customer relationship officers or officers concerned.
• Escalate issues on cash shortage, overpayment, loss and theft.
• Associated adhoc assignments

Requirements
Educational Qualification:

• Minimum Educational level- OND in any related discipline
• Age: 27 years and below

Experience:

• Minimum experience- NIL
• Previous teller experience preferred

Competencies
Knowledge:

• Basic Accounting and Mathematical skills
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.
• Banking operations, policies and procedures
• Familiar with retail banking regulations and teller roles and responsibilities relating to each

Skills
Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees:

• Strong communication & organizational skills
• Fast and error-free processing
• Ability to be calm under pressure
• Good team player
• Good Numerical skills
• Detail oriented, high degree of accuracy and attention to details
• Ability to work in a fast-paced environment & under pressure as needed

Interested and qualified candidates should: Click here to apply

Application Deadline: 27th May, 2018.