Graduate Level Call Center Agent at Interra Networks Limited - Jobs in Nigeria

Graduate Level Call Center Agent at Interra Networks Limited

Posted on :

11 Oct, 2013

Category :

Graduate Jobs in Nigeria

Interra Networks is an Information & Communications Technology (ICT) company located in Abuja, Nigeria. From here we provide information technology-enabled services to the public and private sector. Our services include Business Process Outsourcing (BPO), Software Development, Customer Relationship/Retention Management and System Integration Solutions. Our BPO services provide our customer with work-class, convenient, reliable and cost-effective contact Centre, Technical Helpdesk arid Document Management solutions.

We are growing and looking for qualified and outstanding individuals to join our family to fill the vacant position

Job Title: Entry Level Call Center Agent

ID: 138
Location: Enugu

Description
Dealing with company clients through calls, chats, emails etc

Job Skill

  • Computer literate with solid familiarity with Windows and MS Office suite
  • Excellent oral and written communication and interpersonal skills
  • Excellent problem-resolution skills.
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
  • Ability to meet established productivity, effectiveness, training and quality goals.
  • Ability to work in a highly-structured environment – take scheduled lunches and breaks, Flexibility in responding to change or business needs.
  • Ability to accommodate non-traditional work schedules.
  • Time management.
  • Good customer care skills.
  • Ability to understand individual differences of customer, Language abilities of the agent, problem solving skills, assuring assurance, telephone skills.

Language Skill

  • English, Housa, Yoruba and Igbo

Responsibilities

  • Reports directly to the Team leads
  • Answer phone and reply emails to respond to general customer enquiries / complaints.
  • Project a professional company image through phone / email interaction and resolve all customers’ / caller’ complaints and issues.
  • Provide callers / customers with appropriate and correct information, manage length / duration of calls and generate customer satisfaction.
  • Manage difficult customer situations and transfer calls to appropriate persons when necessary
  • Update exiting customers’ data base with changes and the status of each customer and recommend process improvements
  • Ensure that the clean room policy is observed.
  • Agent should ensure that they have a good knowledge of the clients and company product.

Requirements

  • Years Of Experience: Entry Level
  • Minimium Qualification: H.N.D. – Higher National Diploma

Additional Requirements

  • Accurate comprehension, interpretation and capturing of information
  • Accuracy and timely response to calls
  • Process adherence
  • Attitude to work
  • Call handling

Application Closing Date
28th October, 2013

Method of Application
Interested and qualified candidates should
Click here to apply online

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