Accenture Global Multiservices Recent Job Vacancies [3 Positions]

Posted on :

19 Dec, 2018

Category :

Administrative Jobs in Nigeria, Call Centre Jobs in Nigeria, Sales Jobs in Nigeria

With Accenture Global Multiservices, customers enjoy more than one of our services delivered to their sites but maintains a high degree of client Management relating to the suitability of input specifications,in order to meet their business requirements and budget.

For each of the services Accenture Global Multiservices provides a team that delivers a solution that accommodates your needs and the outcome you are looking for.

Job Title: Office Assistant
Location: Nigeria

Responsibilities:

  • Organize office and assist associates in ways that optimize procedures
  • Sort and distribute communications in a timely manner
  • Create and update records ensuring accuracy and validity of information
  • Schedule and plan meetings and appointments
  • Monitor level of supplies and handle shortages
  • Resolve office-related malfunctions and respond to requests or issues
  • Coordinate with other departments to ensure compliance with established policies
  • Maintain trusting relationships with suppliers, customers and colleagues
  • Perform receptionist duties when needed

Requirements:

  • Knowledge of “back-office” computer systems (ERP software)
  • Working knowledge of office equipment
  • Thorough understanding of office management procedures
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Excellent written and verbal communication skills
  • Proficiency in MS Office

 

Job Title: Sales Advisory
Location: Nigeria

Responsibilities:

  • Arrange merchandise on shelves according to popularity and other criteria
  • Approach customers and offer them advice on products to persuade them to buy
  • Provide information and other services such as handling returns of merchandise
  • Locate products on behalf of customers
  • Deal with complaints in a patient and helpful manner
  • Take and record orders through a computer system in person or over the phone/e-mail
  • Update customer information in databases
  • Go the “extra mile” to meet targets
  • Monitor shelves inventory and unload new products when needed
  • Operate cash registers and close daily revenues
  • Maintain a clean and orderly environment in the store

Requirements:

  • Experience in handling cash register
  • Tech savvy with working knowledge of computer systems and databases
  • Able to balance a customer-oriented and a results-driven approach
  • Patient and comfortable dealing with complaints
  • Professionalism and outgoing personality
  • Excellent communication and interpersonal skills
  • Outstanding organizational and multi-tasking abilities
  • Good physical endurance
  • OND,HND,BSc or equivalent

 

Job Title: Call Centre Manager
Location: Nigeria

Responsibilities:

  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

Requirements:

  • HND, BSc or equivalent.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with necessary technology, including computers, software applications, phone systems, etc.
  • Polite, professional phone voice.

How to Apply
Eligible candidate should submit their CVs to:[email protected]gmail.com

Application Deadline 31st December, 2018