Customer Service Representative Recruitment at Holdent International Limited

Posted on :

21 Nov, 2017

Category :

Customer Service Jobs in Nigeria, V

Holdent International Limited was incorporated as a limited liability company on October 5, 1999. We opened business as a manufacturing concern with a vision to fill the gap created by the ban on importation of certain groceries.

Holdent is a joint venture concerned with employing Nigerian investment and management skills alongside Indonesian technical support. The benefit of this intercontinental relationship has created some of the most enduring brands in Nigeria today.

Job Summary

Responsible for acting as a liaison between customers and our company. Assists with complaints, orders, errors, questions, billing, cancellations, and other queries.

Primary responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.

Requirements

  • Degree/HND,ND
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Method for application:

Every interested persons should forward a detailed CV to [email protected]

Application Deadline: November 30.

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