FairMoney Available Job Opportunity – Apply Now!

Posted on :

16 Sep, 2022

Category :

Management Jobs in Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia. We are recruiting to fill the position below:






Job Title: Customer Support Manager
Location: Lagos, Nigeria
Job type: Full time
Department: Operations


  • Supervise and coordinate the daily operations of the customer support team.
  • Produce timely reports of activities.
  • Escalate any downtime or service failure promptly.
  • Coach and train the agents on customer and interaction handling skills.
  • Manage the customer support teams, to ensure the services are up and running.
  • Through focused analysis and monitoring, provide insights to management on customer behavior and feedback.
  • Ensure CSAT and NPS ratings are improved.
  • Manage the customers’ feedback and provide valuable feedback and recommendations that will aid the business.
  • Be up to date with service delivery innovations and trends that will ensure CXD cost management and efficiency.
  • Manage and supervise the members of the department to maintain a positive work environment and a motivated team.


  • A University Degree. A Master’s Degree is an added advantage.
  • A minimum of 6 years of experience in Customer Services or Contact Centre roles.
  • Good Communication
  • Customer Engagement and Relationship Management.
  • Crisis Management
  • Time Management
  • Team leadership
  • Emotional Intelligence (Self-Control).


  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development.

To Apply:
Interested and qualified candidates should:
Click here to apply online

Application Deadline:
Not Specified.

Recruitment Process:

  • A screening call with the Recruiter for 30 minutes.
  • Technical interview with one of the members of the Operations team for 30-45 minutes.
  • Culture fitment interview with the Hiring Manager for 45-60 minutes.

Anybody asking you to pay money to schedule your interview or offer you job may be a scam