GIG Logistics is Nigeria’s leading Logistics Company and we are constantly in search of young, smart & exceptional talents to partner with us in building a world class institution. We are recruiting to fill the position below:
Job Title: Service Centre Agent
Locations: Owerri, Imo and Gombe
- To increase brand goodwill through superior service delivery.
- Provide guidance to walk-in customers on product and service offerings
- Educate customers and potential customers with information on SLA and delivery timelines
- Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
- Promote and cross-sell company’s products.
- Ensuring proper documentation and safety of all parcels sent and received.
- Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
- Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
- Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
Who We Look For
- Young, personable graduates with minimum of HND from a government recognized tertiary institution.
Interested and qualified candidates should send their CV to: [email protected] using SCA, Preferred Location, (E.g. Service Center Agent/Gombe) as subject of mail
Application Deadline: 21st August, 2019