Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries. We are recruiting to fill the position below:
Job Title: Field Engineer
Location: Lekki, Lagos
Employment Type: Full-time
Installation and Configuration:
- Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
- Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
- Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
- Educate customers on the proper use and maintenance of the installed equipment and services.
Troubleshooting and Issue Resolution:
- Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
- Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
- Field Engineer – Job Description V.3.0 – Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
- Maintain detailed documentation of customer interactions, service requests, and problem resolutions.
Customer Service and Communication:
- Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
- Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
- Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
- Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.
Quality Assurance and Compliance:
- Ensure installations are completed according to company standards, policies, and regulatory requirements.
- Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
- Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.
- Candidates should possess an HND or Bachelor’s Degree with 3-5 years experience.
N180,000 – N250,000 / Month.
Interested and qualified candidates should forward their CV to: firstname.lastname@example.org using the Job Title as the subject of the email.
Application Deadline: 10th July, 2023.