Lead Enterprise Support Company Limited Latest Job Vacancy

Posted on :

4 Jul, 2023

Category :

Information Technology Jobs, Telecom Jobs in Nigeria

Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries. We are recruiting to fill the position below:





Job Title: Field Engineer
Location: Lekki, Lagos
Employment Type: Full-time



Installation and Configuration:

  • Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
  • Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
  • Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
  • Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

  • Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
  • Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
  • Field Engineer – Job Description V.3.0 – Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
  • Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

  • Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
  • Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
  • Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
  • Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

  • Ensure installations are completed according to company standards, policies, and regulatory requirements.
  • Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
  • Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.


  • Candidates should possess an HND or Bachelor’s Degree with 3-5 years experience.

N180,000 – N250,000 / Month.



To Apply

Interested and qualified candidates should forward their CV to: recruitment@leadhradvisory.com using the Job Title as the subject of the email.

Application Deadline: 10th July, 2023.

Anybody asking you to pay money to schedule your interview or offer you job may be a scam