MacTay Consulting Recent Employment Opportunity

MacTay Consulting – We are one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs.

We have a proven track record of providing excellent services that impact our clients’ businesses. We are recruiting to fill the position below:

 

Job Title: Shift Manager
Location: Lagos

Job Responsibilities

• Responsible for day to day operational performance
• Managing a team 25-30 staff
• Planning for and ensuring team members competence enhancement
• Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
• Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
• Ensuring high motivation level of team resources
• Attrition Management
• Providing Technical guidance and Leadership to the team members
• Conducting Performance Appraisals
• Fulfillment of Balanced Scorecard
• Act as a planned work coordinator for emergency requests beyond normal office hours

Job Requirements

• Qualification: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
• Industry experience: Telecom / Customer Management
• Years of experience: 7-9 Years
• Certifications: ITIL / CCNA / JNCIA/CCIP.

To Apply
Interested and qualified candidates should forward their CV to: [email protected] using the “Job title” as subject of the email.

Application Deadline: 19th April, 2020.