Established in 2015, Premium Swiss Hotels & Resorts boasts a specialized team in the hospitality industry, with experience spanning across 25 years. Our head office is located in Zurich – Switzerland, and our regional offices are; Cairo, Egypt – Middle East & North Africa, Lagos, Nigeria – West Africa & Nairobi, Kenya – East Africa. We are recruiting to fill the position below:
Job Title: IT Administrator
Location: Amuwo Odofin, Lagos
Employment Type: Full-time
- The Hotel ICT Administrator is responsible for overseeing and managing all aspects of information and communication technology (ICT) within the hotel or hospitality environment.
- This role requires a strong technical background, excellent problem-solving skills, and the ability to effectively communicate with both technical and non-technical staff members.
- The ICT Administrator is responsible for maintaining the hotel’s computer systems, networks, and telecommunications infrastructure, ensuring they are secure, efficient, and aligned with the organization’s goals and objectives.
- Manage and administer the hotel’s computer systems, including servers, workstations, and peripherals.
- Install, configure, and maintain operating systems, applications, and software updates.
- Monitor system performance, troubleshoot issues, and ensure data backups are performed regularly.
- Implement and enforce security measures to protect against unauthorized access and data breaches.
- Plan, design, and maintain the hotel’s network infrastructure, including wired and wireless networks.
- Monitor network performance and troubleshoot connectivity issues.
- Configure and manage network devices, such as routers, switches, and firewalls.
- Implement network security protocols and ensure compliance with industry standards.
- Manage the hotel’s telecommunications systems, including phone lines, PBX systems, and voicemail.
- Oversee the installation and configuration of telephony hardware and software.
- Troubleshoot and resolve telecommunication-related issues, such as call quality or connectivity problems.
User Support and Training:
- Provide technical support to hotel staff for hardware, software, and network-related issues.
- Respond to user inquiries and troubleshoot problems in a timely and efficient manner.
- Train employees on the proper use of ICT resources, including systems, applications, and security protocols.
- Create and maintain user documentation and knowledge base resources.
- Collaborate with external vendors to procure and maintain ICT hardware, software, and services.
- Evaluate vendor proposals and negotiate contracts to ensure cost-effectiveness and quality.
- Monitor vendor performance and coordinate maintenance or repair activities.
ICT Strategy and Planning:
- Stay updated with emerging technologies and trends in the hospitality industry.
- Assess the hotel’s ICT needs and develop long-term strategies to meet business objectives.
- Collaborate with management to define and implement technology initiatives.
- Prepare and manage the ICT budget, ensuring cost optimization and alignment with organizational goals.
Qualifications and Skills
- Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 4+ years relevant work experience.
- Strong communication and interpersonal skills.
- Ability to work independently and collaborate with cross-functional teams.
- Attention to detail and ability to prioritize tasks effectively.
- Proven experience as an ICT Administrator or similar role in a hotel or hospitality environment.
- Strong knowledge of computer systems, networks, and telecommunications infrastructure.
- Proficiency in server and workstation administration (Windows, Linux, or both).
- Familiarity with network protocols, security practices, and troubleshooting methodologies.
- Experience with telephony systems (PBX, VoIP) and related technologies.
- Excellent problem-solving and analytical skills.
N150,000 – N200,000 Monthly.
Interested and qualified candidates should send their Resume to: firstname.lastname@example.org using “ICT Administrator” as the subject of the mail.
Application Deadline: 25th June, 2023.