Quality Assurance Officer (Process): MTN Jobs in Nigeria

Posted on :

18 Sep, 2009

Category :

Quality Assurance/Control Jobs

MTN Nigeria is part of the MTN Group, Africa’s leading cellular telecommunications company. it currently recruits a Quality Assurance officer (Process) to be based in Lagos Nigeria. He will be reporting directly to the Quality Assurance Team Lmtnead

Job Description:

  • Effectively execute stated policies and procedures in respect of quality and performance management.
  • Routinely monitor transactions performed by process owners to identify non-compliance.
  • Assist in the application of practical performance boosters
  • Participate in day-to-day performance and quality monitoring exercise
  • Assist in facilitating performance review processes ensuring objectivity, precision and promptness
  • Proactively assist in identifying environmental constraints to quality delivery
  • Analyse, summarize and review data; report findings, interpret results and make recommendations
  • Generate relevant reports
  • Perform other task as required by line manager
  • Actively assist line managers in the development of team and individual quality and performance standards
  • Facilitate target setting and performance contract development for all employees
  • Assist in monitoring and benchmarking performance across and within teams, effectively isolating good and under performers.
  • Actively participate in the administration of customer satisfaction surveys and employee satisfaction survey
  • Requirements

    2 years general work experience – preferably within client environment

    2 years general work experience – preferably within client environment

    Qualifications: First degree

    This vacancy expires on 22 of September 2009

    Click here to apply directly to MTN

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