Quality Assurance Officer (Process): MTN Jobs in Nigeria

MTN Nigeria is part of the MTN Group, Africa’s leading cellular telecommunications company. it currently recruits a Quality Assurance officer (Process) to be based in Lagos Nigeria. He will be reporting directly to the Quality Assurance Team Lead

Job Description:

Effectively execute stated policies and procedures in respect of quality and performance management.

Routinely monitor transactions performed by process owners to identify non-compliance.

Assist in the application of practical performance boosters

Participate in day-to-day performance and quality monitoring exercise

Assist in facilitating performance review processes ensuring objectivity, precision and promptness

Proactively assist in identifying environmental constraints to quality delivery

Analyse, summarize and review data; report findings, interpret results and make recommendations

Generate relevant reports

Perform other task as required by line manager

Actively assist line managers in the development of team and individual quality and performance standards

Facilitate target setting and performance contract development for all employees

Assist in monitoring and benchmarking performance across and within teams, effectively isolating good and under performers.

Actively participate in the administration of customer satisfaction surveys and employee satisfaction survey

Requirements

2 years general work experience – preferably within client environment

2 years general work experience – preferably within client environment

Qualifications: First degree

This vacancy expires on 22 of September 2009

Click here to apply directly to MTN