HR-Aid Consults – Our client, a luxury Salon located in Ikoyi, Lagos is recruiting suitable candidates to fill the position below:
Job Title: Business Manager
Location: Ikoyi, Lagos
Employment Type: Full-time
- In this position, you will be responsible for the overall management and operation of the business/establishment. Your focus will be on driving business growth, ensuring operational efficiency, recruiting, training, and guaranteeing client satisfaction.
- Direct all business operations, ensuring the business runs smoothly and effectively.
- Develop and implement strategies aimed at promoting the brand and expanding the business.
- Conduct market research to stay updated on the latest trends in the beauty industry and adapt strategies accordingly.
- Regularly review financial information and adjust operational budgets to promote profitability.
- Implement, evaluate, and improve sales, marketing, and branding strategies.
- Ensure a positive, luxurious, and inviting environment for all clients.
- Recruit, hire, and onboard new staff members.
- Plan, organize, and oversee staff schedules.
- Evaluate staff performance and provide feedback, guidance, and on-the-job training to ensure maximum efficiency.
- Foster a harmonious and cooperative working environment.
- Develop and implement training programs for new hires and existing staff, ensuring they are up to date with the latest beauty trends and the brand services.
- Encourage and support staff development and education and identify opportunities for team members to further their skills and qualifications.
- Maintain high standards of customer service, ensuring all clients receive a premium, personalized experience.
- Handle and resolve any customer complaints or issues in a professional and timely manner.
- Develop and implement customer loyalty programs to retain existing clients and attract new ones.
- Ensure all operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
- Oversee the brand’s health and safety measures, ensuring all practices meet industry standards.
- Perform other tasks as assigned.
- Bachelor’s Degree in Business Administration or relevant field
- Minimum of 5 years work experience as a Business Manager
- Strong understanding of business strategies, financial reports, and market trends to ensure the business’s profitability and growth.
- Highly proficient in MS Office, CRM software, and other business management tools.
- Ability to manage multiple projects concurrently, with excellent organizational and time management skills.
- Experience in creating and implementing effective marketing and branding strategies.
- Exceptional leadership abilities, including the capacity to motivate, guide, and mentor a team.
- Excellent interpersonal and communication skills to interact effectively with staff, clients, and other stakeholders.
- Strong decision-making abilities, with the capacity to make sound judgments under pressure.
- Ability to troubleshoot issues and find effective solutions quickly and efficiently.
- Capability to adapt to changes and manage a fast-paced, dynamic work environment.
- A deep passion for the beauty industry and commitment to delivering quality services.
- A customer-oriented approach, with the aim of providing excellent customer service and building client relationships.
- A team player who values collaboration and encourages a positive, harmonious work environment.
- A proactive mindset, constantly looking for opportunities to improve the business and stay ahead of industry trends.
- Ability to remain positive and focused in a fast-paced environment, handling challenges with grace and resilience.
N300,000 / Month (Negotiable)
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the Job Title as the subject of the email.
Application Deadline: 30th May, 2023.