DKT International Recent Job Recruitment – Apply Now!

DKT International is a social marketing organization whose core mission is the provision of safe and affordable options for family planning, reproductive health and HIV prevention. DKT International is the largest private provider of family planning and reproductive health products and services in the developing world. We are recruiting to fill the position below:

 

 

 

 

Job Title: Call Centre Agent
Location: Lagos

Key Accountabilities / Responsibilities:

• Manage inbound and outbound customer calls in a timely manner
• Provide accurate and satisfactory answers to family planning related queries and concerns
• Identify and escalate priority issues and report to the high-level management
• Guide callers through family planning methods, navigating the company site or using the products or services
• Following call centre “scripts” when handling topics on family planning/sexual reproductive health
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Following up with customer calls where required

Qualifications / Experience:

• OND / HND / B.Sc in any related field
• Strong verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Exceptional interpersonal and rapport buildingskills
• Computer literacy
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
• Ability to communicate in English. Priority will be given to candidates who can speak the three most common Nigerian languages (Hausa, Yoruba, Igbo, and Pidgin)
• Previous experience in a customer support role
• Familiarity with CRM systems and practices.

To Apply:
Interested and qualified candidates should send their CV to: [email protected] using “Call Centre Agent – Lagos” as the subject of the email.

Application Deadline:
2nd December, 2022.